Marsh Problem Management Specialist

Step into the role of Problem Management Specialist at Marsh in Toronto, Canada. This hybrid position focuses on ensuring data reliability and effective incident management across teams.
In this IT Problem Manager role, you will report directly to the Senior Manager of Problem Management globally. Your primary focus will be on identifying trends, conducting RCAs, and leading interactions with key stakeholders. You will promote enhancements that reduce incident recurrence and support continuous improvement initiatives.
Key Responsibilities:
• Analyze incident volumes to streamline resolution processes
• Conduct root cause analysis and drive corrective actions
• Create detailed reports on critical incidents and resolutions
• Facilitate service-relationship meetings for reviews and actions
• Manage collaboration between onshore and offshore teams
Requirements:
• Demonstrable IT knowledge relevant to applications and infrastructure
• Proven management experien...