Market Administrator (Trading Tech Support Analyst)

Group Overview

The TP ICAP Group is a world‑leading provider of market infrastructure, offering clients global financial and commodities market access, price discovery, liquidity, and data solutions.

Role Overview

Manage and maintain multiple trading platforms, acting as the first point of contact for the APAC brokering desks. Collaborate with cross‑functional teams to test and launch new and existing projects, enhancing platform functionality.

Responsibilities

• First and second line support for issues on the Market Administrators trading platform, including incident and problem management.
• Investigate, resolve, and log trade and client‑facing issues, ensuring timely communication and follow‑up.
• Maintain data accuracy of the platform; perform routine updates and proactive monitoring.
• Log and track requests via ServiceNow, ensuring compliance with logging requirements.
• Monitor support chats and respon...