Mandarin Merchant Support Team Lead - Fintech

PARTECH PARTNERS in Kuala Lumpur is seeking a Team Leader for the Chinese Merchant Support Team. In this fast-paced role, you will lead a team to resolve customer inquiries, improve processes, and enhance product offerings. Your analytics mindset and problem-solving skills will be crucial to understanding client needs and ensuring satisfaction.

The ideal candidate has 3-4 years of experience in Customer Operations, a Bachelor's degree in relevant fields, and fluency in Mandarin. Strong tools proficiency with Zendesk or similar is preferred.