Mandarin CX Coach & SME — Elevate Support Quality

Teleperformance in Bayan Lepas, Malaysia is seeking a Coach SME (Subject Matter Expert) to enhance customer service quality. In this position, you will provide guidance and expertise to the team, assist in training, and monitor performance to meet standards. Ideal candidates will have a strong command of Japanese and English, along with previous customer service experience, mentoring abilities, and the capacity to address complex issues professionally. The role requires flexibility with shifts, including weekends and public holidays.
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