Location
manila
Job Type
Full-time
Posted
July 10, 2026
Job Description
Work Arrangement
Hybrid. The successful candidate is expected to report to the office three times per week or the frequency dictated by the business.
Responsibilities
- Administration of day‑to‑day People Services cases and activities handled by People Services professionals from various business units, GBS sites, and other sources.
- Support the People Services Teams in the execution of other People Services tasks.
- Case Processing: process cases received via calls or emails; prioritize and work on requests according to nature, urgency, and impact; monitor personal queues and aging cases; follow established procedures for calls and case handling; log and document all inquiries into the case management tools; consult knowledge resources; and, where necessary, escalate the case to other tiers and follow through to resolution.
- Serve as the single point of contact for HR Representatives, Employees, and People Leaders and be respons...