Mandarin Banking Customer Success Specialist (24/7)

Velenosi & Meredith Consulting is seeking a Customer Success Specialist in Kuala Lumpur. The role involves responding to customer requests and managing concerns through inbound phone calls and emails. Key responsibilities include educating customers about self-service options, conducting follow-ups for transaction confirmations, and clarifying customer needs. Candidates should be fluent in both English and Mandarin, hold an SPM or higher education qualification, and be available for 24/7 rotational shifts. Fresh graduates are encouraged to apply.
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