Manager, WFM Enterprise AI Strategy and Planning

Description

JOB DESCRIPTION

This role leads the integration of workforce management (WFM) strategy into TD’s broader enterprise AI and transformation agenda across North American Customer Operations. The position acts as the central point of coordination between business transformation initiatives, financial planning, workforce strategy, and evolving cloud and AI priorities, including AWS-based AI and agentic AI capabilities, to ensure WFM inputs are embedded early and accurately in enterprise decision-making.

The team is responsible for tracking workforce assumptions, capacity impacts, and financial implications tied to major transformation initiatives, ensuring alignment between business planning and operational execution. This includes translating enterprise-level decisions into actionable workforce plans and ensuring risks and opportunities are clearly understood.

The successful candidate will bring strong strategic thinking, financ...