Manager, Training

Full Location: Orlando - US

Manager, Training

The Manager, Training is primarily responsible for the client relationship and execution of client expectations within the training environment. The top focus of the Manager, Training is to identify training needs based on gap analysis and create short-term and long-term strategic plans. It is the Manager, Training that evaluates the effectiveness of training programs and implement improvements as necessary.

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

In this role you will:

• Supervise and develop the work of direct reports by conducting coaching sessions, training class observations, triads, attendance, scorecards and corrective actions.


• Do client tracking, analyzing and reporting training effectiveness through agent life cycle performance: New Hire, Grad School and 0-30 prod...