Manager Service Desk & IT Service Mgt

dsm-firmenich · Sao Paulo Faria Lima, Brazil, Brazil

Location
Sao Paulo Faria Lima
Job Type
Full-time
Posted
July 20, 2026

Job Description

Are you passionate about delivering exceptional IT services and user experiences? As our Manager Service Desk & IT Services, you will lead end-to-end service delivery in a global multi-vendor environment, ensuring seamless support, rapid incident resolution, and continuous service improvement. By combining strong service management, SIAM governance, automation, and digital capabilities, you will help create reliable, efficient, and user-centric services that enable employees and the business to perform at their best.

This position is part of the solutions business within Animal Nutrition & Health business. This is one of the two standalone entities to be created from ANH, as part of the divestment to CVC capital. It is and will be an innovation‑focused, customer‑facing Animal Nutrition company, bringing together the capabilities that deliver value‑added, science‑based, integrated solutions for the global animal protein value chain.

**Your Key Responsibilities:**
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