Manager - Senior Manager (Service Excellence & Customer Experience)

[What the role is]

At the Energy Market Authority (EMA), we do more than keep the lights on. As Singapore's energy market regulator and industry developer, we work to ensure a reliable, secure and sustainable energy supply for homes, businesses and the economy.

As Singapore's energy landscape evolves, delivering excellent public service is increasingly important in building trust and confidence with our stakeholders. We are committed to building a customer-centric organisation through better service design, stronger service capabilities and continuous improvement.

What the Role is

As part of the Digital Communications and Customer Experience Department, you will play a key role in advancing EMA's Service Excellence agenda by driving organisation-wide initiatives that strengthen customer-centricity and improve service delivery.

You will partner stakeholders across the agency to identify opportunities for service redesign, capability building and ...