Manager, Program Management- Customer CARE Operational Excellence- Remote

Job Description

As a Manager of Program Management - Customer CARE Operational Excellence , you will be responsible for delivering world-class service experiences across a broad and expanding portfolio. This role leads the Vendor Operations, Learning & Development, Quality Assurance, and Employee Engagement Teams and programs to drive operational excellence, culture, and continuous improvement across the contact center.


The ideal candidate has successfully demonstrated strong leadership with medium-to-large, multi-site contact center teams and a proven ability to build relationships across internal and external partners. They are data-driven, solutions-oriented, and thrive s in a fast-moving environment where flexibility and curiosity are essential to success.


This role requires strategic planning support, the ability to anticipate business needs, and a commitment to developing direct reports and cross-func...