Manager of Retail and Guest Services

Drive guest engagement and service excellence at Woodbine Racetrack and Woodbine Mohawk Park as the Manager of Retail and Guest Services. Inspire a team dedicated to creating memorable visitor experiences.

This managerial role combines hands-on leadership with a focus on employee development and guest relations. You will oversee recruitment, staff performance, and live event operations, all aimed at delivering exceptional customer service. Effective communication and issue resolution will be key in your daily operations.

Key Responsibilities:
• Recruit and support high-performing staff
• Handle guest complaints with hospitality and professionalism
• Organize regular meetings focused on guest experience
• Communicate daily schedules and events to the team
• Monitor guest engagement on corporate initiatives

Requirements:
• 5 years of industry experience
• 2 years in a management role
• Degree in Busine...