Manager of Ecommerce Operations

Job Description
The Manager of Ecommerce Operations is a role responsible for driving the operational excellence, project execution, and cross-functional coordination that powers the luxury fashion brand's digital business. This leader will oversee critical operational workflows, manage major cross-functional initiatives, and ensure the systems, processes, and partners are optimized to support a rapidly scaling future-focused omnichannel business. This role blends project management discipline, operational rigor, and technical fluency with the polished professionalism expected in luxury retail. The manager will own operational KPIs, lead process improvement, manage vendor and IT coordination, and guide the Ecommerce Operations Coordinator while supporting the Customer Service Specialist through operational improvement projects.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We ...