Manager of Customer Success

Customer Success & Customer Facing Full Time Toronto, ON

As a Manager of Customer Success, you will lead and inspire a team of Customer Success Engineers managing a proactive, customer-results-focused Customer Success motion. You will be responsible for guiding the team, anticipating customer needs, driving measurable outcomes, and delivering consistent value across the customer lifecycle.

You will act as a people leader, coach, and change agent, balancing team development, customer outcomes, and cross-functional collaboration. This role plays a critical part in shaping how Feroot Security partners with customers and ensures Customer Success is viewed as a strategic driver of adoption, retention, and growth.

What You’ll Do

• Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus
• Establish a clear vision for Customer Success and trans...