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Manager, IT Service Delivery.

PCCW · Hong Kong, Hong Kong, Hong Kong

Location
Hong Kong
Job Type
Full Time
Posted
June 20, 2026

Job Description

Manager, IT Service Delivery

Job Description – IT Service Management (ITSM) Manager

Role Purpose

The IT Service Management (ITSM) Manager is responsible for establishing, managing, and continuously improving IT service management processes to deliver stable, compliant, and consistent BAU operations. The roles ensure that IT services are being delivered in alignment with business needs, regulatory requirements, and established process frameworks.

Key Responsibilities

1. Manage ITSM (ITIL) Framework


Support management to manage core ITIL Framework and ITSM service lifecycle :

  • Service Strategy

  • Service Design

  • Service Transition

  • Service Operations

  • Continuous Service Improvement

    • 2. ITIL Process

  • Support management to manage core ITSM processes, including but not limited to : Incident Management
    Change Management
    Problem Management
    Demand Management

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