Manager II, Business Process Optimization

Navy Federal Credit Union · Vienna, VA, United States

Location
Vienna
Job Type
Full-time
Posted
July 15, 2026

Job Description

Overview

Oversees multiple Business Optimization teams or a large function responsible for delivering process improvement initiatives. Translates strategic goals into operational plans, manages cross-functional projects, and ensures alignment with enterprise priorities. Provides tactical leadership and subject matter expertise to drive efficiency, compliance, and measurable business outcomes.

Responsibilities


+ Translate strategic BPO goals into operational plans and team priorities.

+ Manage multiple teams or specialized units of analysts in executing process improvement initiatives.

+ Manage cross-functional optimization projects, ensuring alignment with business objectives and timelines.

+ Establish value assessment criteria and ensure consistent application across multiple teams or functions.

+ Develop business cases and ROI models for process investments.

+ Identify and resolve complex operational challen...

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