Manager Employee Services - Global Lead

Business Title : Manager Employee Services - Global Lead

Job Grade : Deputy General Manager

Global Department : HR Services

Role Purpose Statement :

This role will be responsible for setting up, managing, and continuously improving our Colleague Services Helpdesk operations, leveraging cutting-edge digital tools such as portals, virtual agents / chatbots, and chat & call centre solutions to deliver an exceptional experience to our colleagues.

Main Accountabilities :

• Design, a global Colleague Services Helpdesk, including portal, virtual agents, and chat & call channels. 
• Lead the setup and integration of digital tools such as service portals, chatbots, and case management systems.
• Develop and execute strategies for improving colleague experience through digital-first s...