Manager, Customer Journey Design & Management

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Key Responsibilities

• Strategic Leadership and Vision:
  • Develop and execute a comprehensive customer journey strategy aligned with the bank's overall business objectives and customer experience vision.
  • Establish and maintain a deep understanding of customer needs, behaviors, and expectations through ongoing research and analysis.
  • Identify emerging trends and best practices in customer experience design and incorporate them into the bank's strategy.
• Team Leadership and Development:
  • Lead, mentor, and develop a team of customer journey designers, fostering a culture of innovation, collaboration, and customer‑centricity.
  • Provi...