Manager, Customer Experience Transformation

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E‑Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Who you are

• A customer‑centric leader with a passion for improving customer and team member experiences.
• Experienced in customer experience transformation, omnichannel service, and digital solutions, with strong business and technology acumen.
• Data‑driven and insight‑oriented, able to translate customer feedback and operational data into meaningful action.
• Curious about emerging technologies, including AI and automation, and their potential to enhance experien...