Manager, Customer Experience (CXM)

**Company:**

MCA - Alpolic

**Job Description:**

The **Manager, Customer Experience (CXM)** is responsible for leading and optimizing the end-to-end customer journey, ensuring a seamless, consistent, and high-quality experience across all customer touchpoints—from initial inquiry through post-purchase support and retention. This role combines strategic customer experience leadership with hands-on operational oversight of customer service, sales support, and customer-facing marketing initiatives.

The CXM serves as a customer advocate and cross-functional leader, partnering closely with Sales, Marketing, Production, and external vendors to improve customer satisfaction, reduce churn, and strengthen brand loyalty. Success in this role requires strong analytical skills, operational excellence, and a customer-centric mindset grounded in data-driven decision-making.

**Customer Journey & Experience Optimization**

• Analyze and map the end...