Location
singapore
Job Type
Full-time
Posted
July 12, 2026
Job Description
FULL TIME ROLE
Budget - Upto 7500 *13
Brief Summary:
This position offers an opportunity to lead the digital transformation of a contact centre, enhancing user experience and operational efficiency through innovative technology solutions.
Responsibilities:
- Develop and implement strategies for the digital system, ensuring alignment with the long-term vision of an enhanced contact centre.
- Manage the product roadmap and coordinate with vendors and IT partners to ensure timely delivery of enhancements.
- Conduct daily health checks on the digital system to maintain performance standards and identify operational gaps.
- Oversee the onboarding process for various departments and ensure their requirements are met within the digital platform.
- Lead training initiatives for new employees on the digital system and maintain up-to-d...