Manager, Collections Customer Communications Strategy Analytics (Toronto)

Responsibilities

• Conduct data analyses of customer behavior and effectiveness of collection treatments (SMS, email, IVR & Live call).
• Recommend improvements to communication strategies to Canada Collections leadership team.
• Identify and track KPIs related to the communication strategies performance and communicate accordingly to stakeholders.
• Leverage champion/challenger methodologies to measure effectiveness of email & SMS campaigns in order to contribute to the production of monitoring & performance reports, measuring benefits in cost to collect.
• Oversee production of analyses pertaining to customer behavior and effectiveness of collection treatments.
• Design and implement communication strategies, from data analytics to identify opportunities & monitor results, to system configuration to deploy strategies into production.
• Produce monitoring & performance reports, measuring benefits in loss avoidance & cost to c...