Job Description
Key Responsibilities
Collection Operations
• Manage collections across Pre-Due, Soft Bucket, Hard Bucket, and Recovery portfolios.
• Ensure achievement of monthly collection and recovery targets while maintaining portfolio quality.
• Monitor delinquency trends and implement corrective actions to minimize roll rates.
• Conduct periodic performance reviews with internal collection teams and external collection agencies.
• Develop and implement effective allocation strategies to maximize collection efficiency.
• Drive digital and technology-enabled collection initiatives to improve customer engagement and recoveries.
• Prepare delinquency projections and recommend corrective action plans.
• Analyze collection trends and provide early warning indicators to the Credit and Fraud Control Unit (FCU) for
proactive risk mitigation.
• Identify and implement automation opportunities to imp...