Manager Client Success Manager

Position Overview

DXC Technology is looking for a Customer Success Manager (CSM) to join a large, enterprise‑scale government account delivering critical services to New Zealand. This high‑impact, client‑facing role will work closely with senior stakeholders to ensure services deliver real value and improve customer experience.

Responsibilities

• You will sit at the centre of the account—connecting customer needs with delivery execution and ensuring strong, outcome‑focused service performance.
• Build and manage relationships with senior customer stakeholders.
• Develop and execute Customer Success Plans aligned to business outcomes.
• Lead service reviews and governance forums, focusing on value and performance.
• Drive improvements in service quality, stability, and user experience.
• Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of wor...