Manager, Client Services (Credit) - Collections

Collections role in Client Services (Credit), focusing on managing delinquent accounts, minimizing delinquencies, and ensuring smooth transition between front and back‑end collectors.

• Perform daily dunning to remind customers of overdue payments.
• Follow up with customers using various communication tools.
• Establish and submit repayment plans for credit consideration.
• Address customer account inquiries and provide prompt services.
• Update conversations with customers in the collection system.
• Support the team lead with updates on cases and portfolio performance.
• Assist the team lead in updating cases in Tripartite / Account Strategy Review Meeting.
• Manage bucket outstanding to minimize risk and reduce net credit loss and impairment loss through NPL prevention.
• Establish payment plans for low‑intensity accounts by providing options, considering the individu...