Manager, Claims Operations (Auto Claims Complex)

**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

**The Opportunity**

As a dedicated **Manager, Claims Operations** for **Auto Claims Complex** , you will be responsible for monitoring and improving team performance through reporting and adherence to MSR metrics, particularly around phone behavior and service standards. The role also involves guiding teams on c...