Manager, Business Resilience at Enercare

Enhance critical operations as a Business Resilience Manager at Enercare in Markham. Collaborate with teams to ensure service continuity and effective risk management.

In this full-time Manager role within the Customer Experience department, you will support the design and execution of the operational resilience framework. Focus areas include planning, process documentation, and cross-functional coordination to ensure operational continuity during disruptions. You'll identify key processes and develop strategies that align with customer expectations.

Key Responsibilities:
• Coordinate resilience activities across business units
• Maintain documentation of operational workflows
• Develop Operational Continuity Plans for readiness
• Monitor efficiency of continuity plans and practices
• Support testing activities and track remediation actions

Requirements:
• Bachelor’s degree in a relevant field
• 5-8 years ...