Job Description
1 - Managed Services Engineer (Metro Manila)
1 - Managed Services Engineer (Cebu)
Key Responsibilities:
• Continuous monitoring of alerts and reported issues of network devices and infrastructure health using monitoring tools (PRTG, Datadog, etc.)
• Perform first-level troubleshooting and escalate unresolved incidents to Level 2/3 engineers
Qualifications:
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 1–3 years of experience in NOC, helpdesk, technical support, or infrastructure monitoring
• Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, routing/switching is an advantage
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