Major incident & escalations manager

Major Incident & Escalations Manager – NSC Global

Join to apply for the Major Incident & Escalations Manager role at NSC Global . Key Competencies Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with relevant technical resolver groups Influence – Ensure regular interaction with management and may influence immediate colleagues and liaise with other teams as and when required Co‑ordination – Work with off‑shore and on‑shore teams across service desk management, technical resolver groups, problem management, and service managers to deliver seamless service Complexity – Analyze trends and ensure consistent reporting as per client requirement from an end‑to‑end Major Incident Management perspective Business skills – Demonstrate ability to use appropriate methods, tools, and applications in a rational and organized way Problem Escalat...