Major Incident Commander at Interac

Become the Major Incident Commander at Interac, a leader in Canada’s digital payment landscape. This hybrid role is essential in managing major incidents with agility and precision while enhancing team performance.
Reporting to the Leader of Process & Operational Excellence, you will play a critical role in rapid incident resolution and effective stakeholder communication. From mentoring your team to driving continuous process improvements, you will ensure best practices are adhered to and align with corporate standards.
Key Responsibilities:
• Engage major incidents with swift resource allocation
• Direct incident resolution efforts with compliance focus
• Create and maintain high-quality communication standards
• Collaborate with teams for ongoing incident process improvements
• Facilitate comprehensive documentation practices
Requirements:
• Significant experience in incident management leadership
• Strong lateral leadership and decision-making capabili...