Machine Learning Engineer, Contact Center Solutions

We are seeking a highly skilled Machine Learning Engineer to design, test, and deploy predictive machine learning models—with a primary focus on time series forecasting and classification solutions—within the contact center. This role focuses on hands-on data science development, exploratory data analysis, feature engineering, and rigorous model testing, working closely with product managers and operations teams. You will help build AI-driven solutions across the contact lifecycle to predict volumes, classify customer intents, and drive meaningful performance and customer experience improvements. Additional experience in Generative AI (GenAI) and AI engineering is highly preferred to help build hybrid predictive and generative solutions.

**Key Responsibilities – Solution Development** **:**

+ Develop, train, and deploy machine learning models (specifically time series and classification models) to support contact center optimization, volume forecasting, and quality a...