LW245830 - Complaints and Feedback Officer

Summerfield House

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Location: NHS Grampian - Hybrid Summerfield House

NHS Grampians Complaints and Feedback Team is looking for a well-motivated, organised and empathetic individual with excellent interpersonal skills to join our team as a Complaints & Feedback Officer. We are looking for someone with meticulous attention to detail, excellent communication, organisation and IT skills, and the ability to prioritise, multi-task and problem solve in a fast-paced and busy environment.

The Complaints & Feedback Officer is responsible for ensuring that all complaints are managed in accordance with NHS Grampians policies, procedures, and statu...