Luxury Guest Experience & Quality Leader

IHG Hotels & Resorts in Dubai Festival City seeks a Cluster Learning & Development Manager to elevate luxury service through world-class training and standards. You will design and deliver programmes that align with brand culture and Forbes/Michelin service benchmarks, driving guest satisfaction and loyalty.

You'll partner with the General Manager and department heads, lead audits and certification readiness, and foster a culture of continuous improvement across Rooms, F&B, Spa, Sales and