Loyalty Program Leader

The Loyalty Program Leader will spearhead the design, implementation, and continuous evolution of the company's customer loyalty strategy, driving sustainable engagement, retention, advocacy, and lifetime value. This high-impact role demands a visionary leader who combines strategic foresight, data-driven decision-making, and cross-functional influence to deliver differentiated customer experiences that strengthen long-term relationships and generate measurable business outcomes. ## Key Responsibilities Loyalty Strategy Architect and execute a best-in-class loyalty vision, strategy, and multi-year roadmap, ensuring alignment with overarching business objectives and evolving customer expectations. Program Design & Management Conceptualize and refine program architecture, including tier structures, rewards portfolios, earning and redemption mechanics, and end-to-end member journeys. Customer Engagement Orchestrate hyper-personalized campaigns and experiences that enhance participation, f...