Loss Draft Representative (Tijuana)

Job SummaryThe Loss Drafts Associate III is responsible for performing loss draft and property damage requirements, including processing documents, ordering and reviewing inspections, working loss draft queues, and evaluating exceptions.
This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de‐escalate calls and process complaints, and handle disbursement of claim funds.Key ResponsibilitiesFollows standard procedural guidelines for performing tasksResponds to written and verbal customer requests and inquiries in a timely and professional mannerValidates documents pertaining to claimOrders and reviews inspection resultsRequests claim funds when applicableUpdates records and note systemBacks up as needed to meet client requirements and SLA'sVerifies claim check depositsProcesses draws/draw approvals and payee header requests for claimsAssists with cross training inbound representatives on borrower follow up queueAssists Wor...