Logistics Operations Support Specialist

We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Enfield.

Working Hours: 40 per week

Shift Pattern: Monday to Friday 08:00-16:30 (including a 30 minute unpaid break)

Salary: £14.02 per hour, plus premium paid for hours worked between 7pm-10pm and 10pm-6am.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedu...