Loan Servicing Supervisor - COS Client Contact Center

Join our dynamic Client Contact Center team as a Loan Servicing Supervisor, where you'll play a pivotal role in delivering exceptional client service. If you're passionate about driving client-focused excellence and thrive in a fast-paced environment, this is the perfect opportunity for you.

As a Loan Servicing Supervisor, you will report to a Loan Servicing Manager for Loan Resolution & Portfolio Management. You will be responsible for assisting the manager in leading a group of loan servicing analysts accountable for performing outbound and inbound calls from Commercial Term Loan (CTL) clients. As an individual contributor, you have a primary function of assisting in the team's daily operations.

Job Responsibilities

• Build knowledge of CTL loans and services.


• Drive a high level of service and client experience within the team.


• Support BAU operations and assist the operations manager in resolving co...