Job Description
Call Quality; CC Tracking & Monitoring; Close the Loop; Knowledge Management Input; Quality Assurance & Support; Scheduling Adherence; Trace Quality; Traffic Management; Transaction Auditing (e.g. Mystery Shopper);VOC; Workforce Management
Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.
Skills: Analytical Skills; Planning & Organizing Skills; Influencing & Persuasion Skills; Problem Solving Skills
Qualifications: Bachelors Degree or equivalent.
Language: Proficiency in English
Experience: 1 year experience
Internal Posting Application Instructions
If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated ...
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