Lm007: Service Agent Ii (Jiutepec)

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Lead or senior levels of these positions may:

• Handle escalated or more complex issues
• Coordinate team activities or those of agency contract staff
• Support supervisor or manager activities
• Support the design, review and implementation of processes and procedure

• Enter airway bills into system on a daily basis
• Perform daily entry of Time Cards information into PC
• Handle D/T packages and inform customers of payment
• Gather information for different company reports
• Answer phones, transfer calls, and take...