Level 2 Support Engineer ( O365/Azure)

Role Overview

TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products.

Responsibilities

• Respond to customer inquiries and provide timely resolutions to technical issues.
• Collaborate with the Level 1 support team to elevate complex problems.
• Troubleshoot software and hardware issues to identify root causes.
• Document support processes and solutions for future reference.
• Assist in testing new product features and updates.

Qualifications

• 3+ years of advanced IT support (MSP) experience.
• Proficient in PowerShell/scripting.
• Advanced knowledge in server, firewall and networking.
• Advanced knowledge in Cloud technologies like O365, Azur...