Learning & Performance Consultant

The Opportunity

MassMutual's Learning & Development team is seeking a Learning & Performance Consultant to lead the facilitation of high-impact learning experiences across our Operations organization. In this role, you will deliver instructor-led and virtual training for newly hired and tenured associates across customer care and operations teams, directly shaping the capability and confidence of the people who serve our policyholders every day.

You will operate in a collaborative, fast-paced environment where innovation in delivery is encouraged and continuous improvement is the standard. You will have ownership over classroom excellence and the learner experience, with the autonomy to adapt delivery approaches in real time based on learner needs and performance signals. This role reports to the Director of Learning & Development and partners closely with instructional designers, business leaders, and operational stakeholders.

The Team

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