Location
pasay
Job Type
Full-time
Posted
June 18, 2026
Job Description
- Job Role Business Process & Service Excellence -Quality Excellence
- Experience (In Years) 0-3
- Job Location Pasay - C9
Job Description
We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process information flow within the organization, ensuring accuracy, efficiency, timely reporting and process improvement.
Responsibilities
Basic Functions:
- Manage and lead process transactions workflows and procedures to ensure client standards are met as well as process improvement opportunities are identified
- Work closely with Trainer/SME and Operations team to streamline process workflows and procedures
- Manage, monitor and provide RCA, insights, findings and recommendations on SLA audits, FCR, Fraud Review, Complaints and CSAT performa...