Lead Telecom Engineer / Genesys Cloud Operational Lead

Location: Hyderabad
Employment Type: Full Time
About NationsBenefits:
At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core back-office functions in the insurance domain.
We are seeking a Genesys Cloud Operations Lead to ensure the quality and operational excellence of our Genesys Cloud CX system . This role requires proficiency in both Agile and Waterfall methodologies to manage and optimize operational processes. Your leadership will be pivotal in driving team performance, fostering a collaborative environment, and ensuring s...