Job Description
This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section. Generic Accountability Having good understanding on Siebel UCM/CRM data model and provide technical solutioning on business requirements and issues related data migration and data loading. Perform a day-to-day operational & maintenance support functions within Siebel application including issue troubleshooting ticket resolution provide business clarification and batch data load monitoring. Communicate escalate and resolve problem ticket issues as appropriate and working with the users/stake holders in resolving incidents based on seviority. Well aligned with ITIL process in the areas of Incident management Change management and problem management. Specific Accountability Should have hands on development experience in Siebel EIM PL/SQLUnix shell scrip...