Lead Service Reliability Engineer

ThoughtWorks · Singapore, Singapore, Singapore

Location

Singapore

Job Type

Employee

Posted

June 02, 2026

Job Description

Job responsibilities
You will be responsible for understanding requirements or SRE goals in depth from both tech and business perspectives.

You will provide solutions to improve reliability, including identifying and implementing mechanisms and architectures that enable fault tolerance and faster median time to respond and median time to detect.

You will be responsible for enhancing the incident management process, including the development of an incident prioritization matrix, triage, communication, mitigation, post-mortem analysis and implementation of corrective actions.

You will manage client stakeholder expectations and queries during production incidents, providing detailed technical analysis of issues and remediation plans for mitigation and prevention in future, and act as the interface for C-level executives, if or when needed.

You will be a liaison with client engineering teams, build trust and productiv...

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