Lead Service Engineer Toronto

Elevate your career as a Lead Service Engineer with Johnson & Johnson in Toronto, Ontario. This role focuses on strategic service leadership, operational governance, and regulatory compliance in the medical device sector.
In this senior leadership position, you will oversee the national Technical Service strategy for DePuy-Synthes in Canada. Your expertise in workforce planning, quality systems, and operational processes will be crucial for enhancing customer satisfaction and ensuring service readiness. You will also lead Field Service Engineers, manage budgets, and maintain compliance with health regulations.
Key Responsibilities:
• Define national Technical Service strategy for DePuy-Synthes
• Oversee workforce planning and capacity forecasting
• Lead and develop Field Service Engineers and technical staff
• Ensure alignment with Quality Systems and Health Canada regulations
• Conduct strategic site visits for service excellence
Requirements:
• Bachelor’s d...