Lead Service Design and Delivery Initiatives

Lead the charge in service design and delivery at Maple, focusing on enhancing virtual care services. This full-time, hybrid role combines strategic insight with operational execution.
In this hands-on individual contributor position, you will work within the CCSO to design, implement, and scale workflows that support both clinicians and patients. A strong systems thinker, you'll connect various operations to ensure smooth service delivery that aligns with business objectives and user needs.
Key Responsibilities:
• Design and implement high-quality workflows for services
• Facilitate the smooth rollout of new features
• Collaborate across teams to elevate patient experiences
• Perform workflow audits for continuous improvement
• Analyze performance metrics to optimize services
Requirements:
• Minimum three years in operational roles within healthtech
• Demonstrated ability in cross-functional project management
• Strong analytical skills to inform opera...