Location
penetanguishene
Job Type
Full-time
Posted
July 16, 2026
Job Description
Elevate customer engagement at FIKA as a Retail Experience Lead. Oversee operations, deliver outstanding service, and support team development in this impactful role.
As FIKA’s Retail Experience Lead, you will be integral to daily operations, from managing cash flow to guiding your team in customer interactions. This position requires strong leadership and a focus on maintaining store aesthetics and standards. Your ability to resolve issues and educate staff will contribute significantly to customer satisfaction and loyalty.
Key Responsibilities:
• Open and close the store; manage alarms
• Greet and assist customers consistently
• Provide training and ongoing education for staff
• Address escalated customer complaints effectively
• Develop and implement strategies to drive sales
Requirements:
• 2+ years in the retail sector
• High school diploma or GED essential
• Clean criminal record needed
• Provincial Cannabis Certification required
• Experien...
As FIKA’s Retail Experience Lead, you will be integral to daily operations, from managing cash flow to guiding your team in customer interactions. This position requires strong leadership and a focus on maintaining store aesthetics and standards. Your ability to resolve issues and educate staff will contribute significantly to customer satisfaction and loyalty.
Key Responsibilities:
• Open and close the store; manage alarms
• Greet and assist customers consistently
• Provide training and ongoing education for staff
• Address escalated customer complaints effectively
• Develop and implement strategies to drive sales
Requirements:
• 2+ years in the retail sector
• High school diploma or GED essential
• Clean criminal record needed
• Provincial Cannabis Certification required
• Experien...
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