Location
West Des Moines
Job Type
Contract
Posted
July 02, 2026
Job Description
A client of Innova Solutions is immediately hiring for a Lead Project Manager (Contact Center Modernization)
Position type: Full-time (Contract)
Duration: 12 Months (Possibility of extension or C2H)
Location: West Des Moines, IA / Charlotte, NC (Hybrid)
As a Lead Project Manager (Contact Center Modernization) Consultant, you will:Lead wave-based migrations as part of a high-profile Contact Center Modernization Initiative one of the largest and most strategic programs at client, and a top 3 priority for the organization Lead end-to-end delivery of large-scale migration waves impacting customer-facing operations Influence executive stakeholders and shape enterprise priorities Coordinate across a team of ~16 project managers in a complex high-impact environment Drive cloud transformation across IVR agent workflows and workforce management systems Play a ke...
Position type: Full-time (Contract)
Duration: 12 Months (Possibility of extension or C2H)
Location: West Des Moines, IA / Charlotte, NC (Hybrid)
As a Lead Project Manager (Contact Center Modernization) Consultant, you will: