Lead Policy Service Supervisor at Equitable

Elevate your career as a Policy Service Supervisor with Equitable in Waterloo, ON. This hybrid role focuses on leading a dedicated team to enhance client experience and operational excellence.
In this permanent full-time position, you will manage daily Individual Insurance Operations, ensuring efficient service delivery and maintaining compliance standards. Your leadership will inspire a client-centric culture and drive continuous improvement within the team. The opportunity is ideal for someone passionate about developing talent and streamlining processes to meet client needs effectively.
Key Responsibilities:
• Lead daily operations of the Policy Services team
• Optimize capacity management and productivity metrics
• Deliver seamless service experiences for policyholders and partners
• Resolve escalated service issues and manage complaints
• Support training and maintain operational procedures
Requirements:
• Bachelor’s degree in a relevant field or equival...